Customer Service Representative - Willoughby Bay

Liberty Military Housing • Norfolk, VA

408d • $31,200 - $49,920

About The Position

The Customer Service Representative at Liberty Military Housing plays a crucial role in providing exceptional service to military families residing in multi-family residential communities. This position involves assisting residents with their leasing needs, managing service requests, and ensuring a smooth move-in and move-out process. The representative is expected to uphold the company's commitment to quality customer satisfaction while fostering positive resident relations.

Requirements

• 6 months+ of residential property management or customer service experience preferred.
• Proficiency in personal computer skills, including Microsoft Office (Word, Excel) and other software applications (Yardi, Payscan).
• Effective communication skills to interact with customers, vendors, and co-workers.
• Ability to work in a fast-paced environment, multi-task, and prioritize duties.
• Positive and professional demeanor in all interactions.
• Valid driver's license required.

Nice To Haves

• Experience in residential property management or customer service roles.
• Familiarity with property management software such as Yardi or Payscan.

Responsibilities

• Assist prospective residents with information regarding their lease, the community, and the move-in process.
• Prepare lease documents for residents as part of the move-in process.
• Ensure all lease paperwork is completed and entered into the system.
• Respond to and manage resident complaints and/or service issues, coordinating with appropriate staff to resolve concerns.
• Support residents during the move-out process, including notice to vacate and resident transfers.
• Manage the resident lease process, finalizing leases and providing information about community services.
• Perform post-turn unit inspections and complete move-in inventory inspections with new residents.
• Follow up with residents who have requested work orders or expressed issues with the community.
• Handle lease renewal notifications and timely resident notices to renew or vacate.
• Work with the maintenance team to ensure service requests are assigned, scheduled, and completed in a timely manner.
• Promote positive resident relations by ensuring timely responses to resident concerns and requests.
• Participate in outreach marketing activities to obtain prospective residents.
• Perform general office duties such as phones, filing, and special projects as needed.
• Conduct various administrative and computer tasks, including email communications and data entry into software systems.
• Compose and distribute correspondence/notices related to maintenance services and resident communications.
• Participate in property walks/inspections to ensure community maintenance standards are met.
• Attend various department or regional meetings, resident events, and seminars.
• Comply with all safety regulations, local laws, and company policies.

Benefits

• Medical/Dental/Vision Insurance after 30 days of full-time employment.
• Life and AD&D Insurance.
• 401k Retirement Plan with company match.
• Employee Stock Ownership plan.
• Incentive Bonus Program.
• 10 Paid Holidays per year.
• 40 hours Paid Sick Leave per year.
• 80 hours Paid Vacation per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed