Customer Service Representative - Whiteland

Indiana Farm Bureau Insurance • Whiteland, IN

388d

About The Position

The Customer Service Representative role focuses on providing exceptional service to customers by delivering product and service information, supporting sales and marketing efforts, and ensuring customer satisfaction. This position involves direct interaction with customers, problem resolution, and collaboration with various departments to meet business objectives while fostering strong customer relationships.

Requirements

• High School diploma or GED equivalent.
• Ability to obtain Property and Casualty insurance license within first 2 years.
• Insurance and/or claims background helpful.
• Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
• Requires an understanding of numerical concepts to perform mathematical transactions.
• Strong attention to detail and accuracy.

Responsibilities

• Interact directly with customers by providing product and service information.
• Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.
• Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
• Coordinate problem resolution with appropriate departments.
• Build strong customer relationships and deliver solutions, consistently going above and beyond to understand customer needs and expectations.
• Organize, prioritize, and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

Benefits

• An organization that values work/life balance
• Paid Vacation/Sick Leave
• 401K w/ Match
• Full Time with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and Incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment
• Paid volunteer hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED