Customer Service Representative - WEL
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About The Position
The Department of Health and Welfare is hiring for a Customer Service Representative in Boise. This position will provide customer service to individuals calling requiring information and assistance from across the state. These individuals respond to customer inquiries for various benefits and services as well as connect customers to specialists via an integrated statewide phone system. Customer Service Representatives work in a high volume, high stress work environment and assist customers for various benefits, services and applications questions. In addition, all provide customer service and support to customers in the office. Customer Service Representatives direct customers to the appropriate specialist or helps resolve the specific inquiry or problem the customer is facing. This position is not eligible for telework. The Idaho Department of Health & Welfare is a drug-free workplace. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test.
