Customer Service Representative/Warehouse Support & Repair Service

Smiths Interconnect • CA, CA

151d

About The Position

The position supports the Repair Services Department in a warehouse-like environment. Responsibilities include assisting with order conversion from quotes with purchase orders to repair orders, processing delivery orders in the ERP system, and performing shipping and receiving tasks such as packing, labeling, and documentation. The role also involves managing inventory through stock checks, cycle counts, and parts tracking, coordinating with the repair team to ensure accurate and timely order completion, and responding to customer inquiries regarding order status and availability. Additionally, the position requires preparing and sending customer quotes, collaborating with Quality, Sales, and other departments to resolve issues, maintaining accurate records and documentation, and assisting with special projects and other departmental duties as assigned.

Requirements

• High school diploma or equivalent required; Associate degree in Business preferred
• Minimum 2 years related experience in customer service and/or warehouse operations
• ERP system experience required
• Strong verbal, written, problem-solving, and organizational skills
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Detail-oriented and able to work independently
• Comfortable working in a warehouse environment
• Ability to lift and move materials as required

Nice To Haves

• Familiarity with rotating equipment and pumps a plus
• Bilingual English-Spanish a plus

Responsibilities

• Support Repair Services Department in a warehouse-like environment
• Assist with order conversion (quotes with purchase orders to repair orders)
• Process delivery orders (D/Os) in ERP system
• Perform shipping and receiving tasks, including packing, labeling, and documentation
• Manage inventory: stock checks, cycle counts, and parts tracking
• Coordinate with repair team to ensure accurate and timely order completion
• Respond to customer inquiries (phone/email) regarding order status and availability
• Prepare and send customer quotes as needed
• Collaborate with Quality, Sales, and other departments to resolve issues
• Maintain accurate records and documentation
• Assist with special projects and other departmental duties as assigned

Benefits

• Competitive compensation and benefits
• Employee resource groups (ERGs) for diversity and inclusion
• Recognition through Smiths Excellence Awards
• Global celebration of Smiths Day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees