Customer Service Representative - Verifications (Remote)

Experian • Madison, MS

72d

About The Position

We are looking for a Customer Service Representative to work with users, employer clients, verifiers, and employer client's employees to provide and process information in response to inquiries, concerns, and requests about Experian's online employment and income verification services. The Customer Service Representative will prioritize opportunities and have a strong drive for accomplishment. You are a world class problem solver who will work across functional units to ensure success. You will manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized. You will bring creative and strategic solutions to the table to help solve complex problems and act as a change agent to evolve processes and challenge current thinking.

Requirements

• 2 + year's customer service experience
• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Background in financial services
• Experience with verification of income fulfillment
• Knowledge of relevant computer applications and basic web functions
• Knowledge of administrative procedures
• Strong organizational skills with the ability to manage multiple tasks simultaneously

Responsibilities

• Follow stringent data security policies and processes
• Deal directly with users either by telephone and email
• Respond promptly to user inquiries
• Handle and resolve user questions
• Obtain and evaluate all relevant information to handle and resolve user inquiries
• Authenticate and upload user authorization forms
• Process verification requests and forms
• Direct requests and unresolved issues to the designated resource
• Manage users accounts
• Keep records of users interactions and transactions
• Record details of inquiries, comments, concerns and actions taken
• Manage administrative tasks involved with job responsibilities
• Follow up on customer interactions
• Complete other administrative projects and responsibilities as requested by management

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED