Customer Service Representative - UniFirst

UniFirst-posted 7 months ago
Full-time • Entry Level
Lynchburg, VA
Personal and Laundry Services
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UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on-the-job training.

  • Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
  • Provide excellent customer service to both customers and UniFirst personnel.
  • Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
  • Partner and provide administrative support to UniFirst's Sales Department.
  • Perform basic data entry and other administrative duties.
  • 2 years of Customer Service experience in an administrative setting is preferred.
  • Prior Accounts Receivable experience is highly encouraged.
  • High School diploma or GED equivalent is recommended.
  • Verbal & written communication skills: professional telephone and email etiquette.
  • Essential skills: active listener, responsive, and personable.
  • Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc).
  • Time management and organizational skills with attention to detail.
  • A collaborative, team-player capable of working independently.
  • Problem solver in a dynamic environment.
  • Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc).
  • Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.
  • On the job training
  • 401K with Company Match
  • Profit Sharing
  • Health Insurance
  • Employee Assistance Program
  • Life Insurance
  • Paid Time Off
  • Direct Payroll Deposit
  • Tuition Reimbursement
  • 30% Employee Discount
  • Employee Referral Bonuses
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