Customer Service Representative - UniFirst Owensboro

UniFirst • KY

79d

About The Position

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone and e-mail. You will be responsible for providing adequate customer service in a professional manner. Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing.

Requirements

• One or more Years related experience and/or training in the field
• Equivalent combination of education and experience
• Proficient in computer programs, such as Microsoft Word, Excel, and Access
• Experience with AS400 System beneficial
• Ability to effectively communicate verbally and in writing
• Ability to read, analyze, and interpret written instruction
• Ability to add, subtract, multiply, and divide in all units of measure
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of instructions, both verbal and written
• Must be detailed and possess the ability to prioritize
• Good organizational skills
• Self-motivated, with the ability to work independently
• Must possess the ability to distinguish between colors

Responsibilities

• Handle inbound/outbound inquiries through both phone and e-mail in a professional and service oriented manner
• Excellent Data entry skills required
• Handle and process customer returns into inventory
• Troubleshoot and respond to customers in a timely manner
• Be dependable and very flexible in an ever-changing environment
• Provide coverage for the receptionist position on an intermittent basis
• Prioritize and organize, be detail oriented, work as part of a team, and have a CAN-DO attitude
• Will be required to work overtime as necessary
• Maintain confidential information
• Perform other duties as requested, directed, or assigned
• Actively participate in plant-wide safety activities
• Enter the Production Area when required and utilize any mandatory PPE

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees