Customer Service Representative (Underwriting Support)

Integrity•Clearwater, FL

About The Position

About Insurance Administrative Solutions Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel. Job Summary: Provide customer service support for the Underwriting Department. Provide prompt and courteous customer service as well as being responsible for the assistance with various clerical duties in support of the department staff.

Requirements

High school diploma of GED equivalent
Up to 2 years of proven customer support experience
Strong phone contact handling skills and active listening
Familiarity with Microsoft Office products
Ability to adapt and respond to different types of people and tasks
Excellent communication and documentation skills
Ability to multi-task, prioritize, and manage time effectively and efficiently
Reliable transportation and the ability to be punctual and dependable
Ability to work scheduled shifts, rotate schedules with other employees for proper department staffing needs and work overtime as needed.

Nice To Haves

Medical insurance background preferred

Responsibilities

Answering and documenting phone calls from a call center environment following HIPAA guidelines
Make outgoing calls to verify application information with the applicant(s) or agent(s).
Type letters or send agent portal messages for amendments, additional requirements, declines, not taken application or policy and not in good order application problems.
Follow up on requirements timely
Process Check Requests for declines, not taken application or policy and overpayments.
Process and input additional cash with application.
Follow-up on application and agent problems.
Calculate premium difference and rates using mathematical skills: ability to add, subtract, multiply and divide.
In a workflow system, match facsimiles and mail received to the appropriate file.
Follow-up on all and process pending requirements when received including updating the admin database appropriately.
Process applications with stop payments placed on the check or checks returned due to non-sufficient funds.
Utilize Federal and State requirements for open enrollment and guaranteed issue scenarios to assist in fully processing non medically underwritten applications.