Customer Service Representative - Trucking

Thomas Keller Logistics Group • Defiance, OH

3d • Onsite

About The Position

A diversified family-owned business located in Defiance, Ohio, Keller Logistics Group started out as a single truck and trailer trucking company over 40 years ago, and has grown into an asset-based 3PL (third-party logistics provider) dedicated to serving the transportation [https://kellerlogistics.com/services/trucking/transportation-services/], warehousing [https://kellerlogistics.com/services/warehousing/technology/], distribution [https://kellerlogistics.com/services/warehousing/] and contract packaging [https://kellerlogistics.com/services/co-packing/] needs of manufacturers, wholesalers and retailers across the U.S. Our suite of services provides efficient closed-loop logistics solutions through one provider; minimizing the additional costs associated with relying on multiple logistics resources.

At Keller, we stand by our purpose-driven mission to deliver for our people, who in turn deliver for our customers. When our people and customers are in sync, we generate healthy financial results, which provide the fuel to give back to our communities.

JOB SUMMARY: The Customer Service Representative is responsible for completing the day-to-day tracking and tracing of Brokerage loads. The primary focus of the Customer Service Representative is to work with Carrier Procurement and Sales to monitor on-time service and communicate any issues while maintaining a high level of customer service.

Requirements

• High school diploma or equivalent, college degree preferred.
• Previous transportation or customer service experience is a plus.
• Strong communication and interpersonal skills, including oral and written communication.
• Excellent data integrity and problem-solving skills.
• Organized, detail‑oriented, and able to work independently.
• Ability to build relationships with carriers.
• Ability to function in a team-based environment.
• Ability to manage processes, make decisions and take appropriate action.
• Ability to be flexible in a fast paced and changing environment.
• PC skills including, but not limited to: MS Word, Excel, and Outlook.

Responsibilities

• Manage customer accounts, acting as the right hand of Keller to our customers and carriers.
• Monitor all pickups and deliveries of Brokerage loads, working closely with the operations team.
• Update times and location of loads in tracking software (TMW).
• Communicate all potential service issues to Sales and Procurement.
• Provide prompt and professional responses to customer requests for additional information. through written and verbal communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees