Customer Service Representative (Truck Gate)

Glovis•West Point, GA

3d•Onsite

About The Position

The Customer Service Representative (Truck Gate) will coordinate all data entry and related processes for truck gate operations to ensure a safe, healthy, and accident-free work environment for all employees, carriers, and drivers.

Requirements

HS Diploma/G.E.D. Required
1 - 2 years of direct experience Required
Ability to work effectively in group/team settings Required
Ability to respond to IT problems and Customer queries Required
Interpersonal and communication skills Required
Knowledge of MS Office applications to include Excel experience Required

Responsibilities

Process trucks as they arrive by recording the driver, truck number, and arrival date/time
Process trucks as they depart by entering load sheet info into iVELES and scanning bay tags to match with load sheet
Upload and confirm complete Allow driver to proceed offsite
Inspect the truck gate and truck load lanes each hour to ensure cleanliness
Report any spills or trash to the driver or carrier office Log inspection results in logbook
Update truck data on computer as needed
Other duties as assigned

Benefits

Medical, Dental, and Vision Insurance
100% Company Paid Employee Life Insurance & Short-Term Disability
14 paid Company Holidays
80 Hours of Vacation
40+ Hours of Sick (Differing sick policy for CA, details provided in offer letter)
401K w/ GENEROUS Match
Eligible Tuition Reimbursement
Eligible for Auto Allowance of $300 per Month
Eligible for Wellness Reimbursement of up to $50.00 Per Month
Eligible to Receive Referral Bonuses
Team Wear Including Safety Shoes
Eligible for Discretionary Bonus Annually
Years of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More!!