Customer Service Representative | Travel | Work From Home

Destination Knot • Los Angeles, CA

13d • $45,000 - $70,000 • Remote

About The Position

We’re seeking a dependable and enthusiastic Customer Service Representative with a passion for travel and client satisfaction. This work-from-home role focuses on supporting travelers through the planning and booking process by offering timely assistance, tailored travel options, and professional follow-up. If you're service-minded, detail-oriented, and love travel, this role offers a rewarding opportunity with flexible scheduling and performance incentives.

Requirements

• Experience in customer service or the travel industry is helpful but not required
• Strong written and verbal communication skills
• Ability to work independently and stay organized in a remote setting
• Comfortable using email, booking platforms, and CRM tools (training provided)
• Reliable internet access and a personal computer
• Must be 18 years or older
• Passion for travel and helping others plan their perfect trip

Responsibilities

• Assist clients with travel inquiries, booking options, and reservation management
• Communicate with clients via email, phone, and messaging tools in a professional and friendly manner
• Recommend and help book travel arrangements including hotels, resorts, cruises, flights, and activities
• Manage changes, cancellations, and special requests efficiently and accurately
• Maintain updated records of client preferences, bookings, and correspondence
• Collaborate with travel advisors and supplier partners to ensure seamless service
• Stay informed on travel trends, destination updates, and special promotions
• Deliver a client-first experience that builds trust, loyalty, and repeat business

Benefits

• Fully remote, flexible work-from-home opportunity
• Ongoing travel industry training and professional development
• Access to exclusive travel tools, resources, and destination information
• Incentive-based income opportunities
• Travel discounts and perks through our supplier network
• Supportive, inclusive team culture and potential for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed