Customer Service Representative (Toll)

MassMarkets • Parkersburg, WV

99d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for Customer Service Representatives to support walk-up customer inquiries, new account setup and MOV pass tag issuance at Parkersburg Memorial Bridge facilities. In this role, you will assist with new account set up, payment processing, general questions, and concerns. This is an entry-level, on-site position. Experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data-entry utilizing a computer.
• The ability to read and speak English fluently.
• Excellent organizational, written, and oral communication skills.
• Ability to work shifts that will likely include weekends.
• Cash handling experience on a computerized system.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Be the face and smile of toll collection operations at the Parkersburg Memorial Bridge facility offices.
• Assist customers with new account setup, questions, and concerns.
• Process payments utilizing the toll operations back-office systems.
• Manage in-person customer related inquiries regarding toll activities, complaints, etc.
• Collaborate with customer service professionals to improve the overall customer experience.
• Assist with incoming customer service phone calls to resolve issues.
• Complete end of day/shift deposits and balancing reports.
• Adhere to all attendance and work schedule requirements.

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees