Customer Service Representative, Tier 1
LCI•Durham, NC
354d•Hybrid
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About The Position
The Customer Service position in Durham is responsible for performing daily customer service functions. The role involves providing excellent customer service to customers and partners, assisting the department in meeting customer service goals and service level agreements, processing incoming orders, tracking and issuing credits for customer returns, and managing incoming emails and calls. The employee will maintain accurate records of customer interactions, utilize reference materials to resolve inquiries, assist the team with projects, and maintain confidentiality of customer information. Additional duties may be assigned by the Manager or Supervisor.
