Customer Service Representative - TEMP to HIRE

Coherent Corp. US • Saxonburg, PA

90d

About The Position

The position involves reviewing incoming orders for correct pricing, special instructions, delivery requirements, and part availability, ensuring they are processed accurately and in a timely manner. Responsibilities include processing orders for new part creations according to customer specifications, monitoring blanket order status for designated customers, and handling requests for expedited delivery or schedule changes. Critical order reports are maintained, and communication with production planners and customer service supervisors is essential to ensure sales priorities are met. The role requires handling incoming calls and emails professionally and maintaining knowledge of the customer service process to address complaints effectively.

Requirements

• Minimum 3 years of experience in sales support or customer service position.
• Associate degree or equivalent.
• Intermediate to high level of Excel skills, including Pivot tables, VLookup, and setting simple formulas.
• Experience in Oracle preferred.
• Strong organizational and time management skills.
• Ability to achieve results independently or in collaboration with others.
• Ability to handle multiple priorities involving external and internal demands.
• Strong interpersonal, teaming, and problem-solving skills.

Responsibilities

• Review incoming orders for correct pricing, special instructions, delivery requirements, and part availability.
• Process incoming orders and change notices in a timely manner.
• Process orders for new part creations according to customer drawings or specifications.
• Perform order entry for all regions of the world.
• Monitor blanket order status for designated customers.
• Handle requests for expedited delivery and/or schedule changes in a timely manner.
• Maintain critical order reports for designated customers and monitor their status.
• Handle incoming calls and emails professionally.
• Maintain knowledge of the customer service process to address complaints and questions.
• Communicate with Production Planners, Product Line Managers, and Customer Service Supervisor regarding sales priorities and issues.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees