Customer Service Representative/Teller

Bank Of Stockton • Modesto, CA

397d • $34,320 - $43,680

About The Position

The Customer Service Representative at Bank of Stockton plays a crucial role in delivering exceptional customer service while performing various banking transactions. This position is responsible for meeting referral goals, ensuring accuracy and efficiency in transactions, and creating a positive team environment. The representative will assist customers with a range of services, from routine transactions to resolving complex issues, all while adhering to bank policies and compliance regulations.

Requirements

• Interpersonal and oral communication skills.
• Basic math and PC skills.
• Attention to detail.
• Customer service skills.
• Prior sales, service, and cash handling experience preferred.

Responsibilities

• Provide excellent customer service and meet referral goals.
• Perform personal and business customer transactions according to bank standards for accuracy and efficiency.
• Participate in branch sales and service programs to enhance the customer service experience.
• Create a professional and positive team environment in the branch by modeling appropriate behaviors.
• Assist customers by using policy and procedure knowledge to handle routine to more complex transactions and expectations.
• Process and audit branch transactions and processes, including vault/counting cash night drop, ATM procedures and certifications.
• Process a full range of routine to complex customer transactions (e.g., deposits, withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.).
• Resolve routine to complex customer service issues.
• Perform Sales & Service Representative duties to assist with customer service.
• Open, maintain, and balance cash drawer on a daily basis.
• Maintain proper documentation for customer transactions (e.g., Currency Transaction Report).
• Refer customers to appropriate bank personnel for additional bank products and services.
• Perform a variety of branch clerical duties (e.g., filing, answering phones, opening and sorting mail).
• Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, and vault).

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 11-50 employees