Customer Service Representative/Teller

Bank Of Stockton • Modesto, CA

397d • $34,320 - $43,680

About The Position

The Customer Service Representative/Teller at Bank of Stockton is responsible for providing exceptional customer service while performing a variety of banking transactions. This role focuses on meeting referral goals and ensuring accuracy and efficiency in all customer interactions. The representative will assist customers with their banking needs, process transactions, and maintain a positive team environment within the branch.

Requirements

• Sales experience
• Customer service experience
• Basic math skills
• Knowledge of debits & credits
• Experience in financial services
• Cash handling experience
• Strong communication skills
• Entry-level banking knowledge

Nice To Haves

• Prior sales experience
• Prior service experience
• Prior cash handling experience

Responsibilities

• Provide excellent customer service and meet referral goals.
• Perform personal and business customer transactions according to bank standards for accuracy and efficiency.
• Participate in branch sales and service programs to enhance the customer service experience.
• Create a professional and positive team environment in the branch by modeling appropriate behaviors.
• Assist customers by using policy and procedure knowledge to handle routine to more complex transactions and expectations.
• Process and audit branch transactions and processes, including vault/counting cash night drop, ATM procedures and certifications.
• Process a full range of routine to complex customer transactions (e.g., deposits, withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.).
• Resolve routine to complex customer service issues.
• Perform Sales & Service Representative duties to assist with customer service.
• Open, maintain, and balance cash drawer on a daily basis.
• Maintain proper documentation for customer transactions (e.g., Currency Transaction Report).
• Refer customers to appropriate bank personnel for additional bank products and services.
• Perform a variety of branch clerical duties (e.g., filing, answering phones, opening and sorting mail).
• Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, and vault).

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• Employee discount
• Professional development assistance
• Life insurance
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 11-50 employees