Customer Service Representative / Teller -PT - Jenison MI

Fifth Third Bank • Jenison, MI

116d

About The Position

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• High school diploma/GED.
• Ability to perform advanced math functions.
• Ability to present a professional image.
• Ability to interact comfortably and confidently with the public.
• Ability to read and write well enough to communicate in both oral and written form.
• Knowledge of retail policies and procedures.
• Ability to take initiative and utilize sound judgment in decision-making.
• Ability to work in a team environment and interact positively with co-workers and management.
• Flexibility in scheduling.

Responsibilities

• Promote good customer experience by consistently providing best in class customer satisfaction.
• Have a developed rapport with the customer base and have knowledge of account ownership.
• Act with confidence by answering and/or finding answers to customer questions and finding solutions to customer issues.
• Be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies.
• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy and have the ability to find and correct outages.
• Handle consumer and business customer problems with professionalism.
• Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
• Consistently meet or exceed sales referrals, as set by management.
• Actively involve self in daily huddles, sales meetings and staff meetings.
• Initiate conversations to uncover customer needs and effectively refer customers to business partners for the selling of bank products and services.
• Utilize appropriate tools for all referrals sent to business partners for tracking purposes.
• Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.

Benefits

• Engaged and inclusive culture.
• Equal employment opportunity.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees