Customer Service Representative - Technical Support

Jayco • Middlebury, IN

261d • Onsite

About The Position

This position exists to interface with dealers and retail customers ensuring Jayco's product warranty and service objectives are administered and accomplished in a timely, cost effective manner.

Requirements

• Knowledge of RV construction processes, warranty provisions, codes & standards, Lemon Laws, etc.
• Technical aptitude is required.
• Prior high volume call center experience is helpful.

Nice To Haves

• Willingness to learn, grow and adapt to an ever changing product environment.
• Listening skills to thoroughly understand problems and respond appropriately in a timely manner.
• Desire and ability to problem solve effectively.

Responsibilities

• Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes.
• Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment.
• Authorizes dealer warranty work within guidelines and procedures.
• Authorizes repairs and supplies parts to non-Jayco repair centers.
• Provides information repair procedures and initiates unit returns for repair work.
• Provides technical service information to dealers and customers.
• Files incident reports for property damage, personal injury or fire.
• Enters pertinent information into unit files.
• Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc.

Benefits

• Medical Insurance plan options
• HSAs and FSAs
• Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• 401k plan with an annual discretionary match
• Wellness Benefits
• On-site Fitness Center access (IN only)
• Health Clinic for employee use (IN only)
• Employee Assistance Program (EAP) benefits and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Heavy and Civil Engineering Construction