Customer Service Representative - Switchboard - Flex 0.6 (48 hrs biweekly)

MEMORIAL HEALTH SYSTEM • Marietta, OH

28d

About The Position

In an environment of continuous quality improvement, the Customer Service Representative is responsible for developing and executing patient and public information and communication strategies and activities with the goal of creating heightened awareness of services and greater customer satisfaction. Assists in building strong customer relationships, by meeting or exceeding customer expectations and satisfy customer needs. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.

Requirements

• High School Diploma or GED.
• Minimum of one-year professional healthcare experience or equivalent experience preferred.
• Ability to read, write and do math as generally demonstrated by a high school diploma or GED.
• Must be customer service oriented, motivated and compassionate.
• Must have outstanding phone skills, exceptional customer service, and professionalism.
• Possess a positive attitude with the ability to interact well with guests, patients and peers.
• Ability to navigate phone system efficiently and effectively with attention to detail and ability to multi-task.
• Must be able to work flexible shifts.
• Some walking required.

Responsibilities

• Ensure delivery of excellent customer service through timely and accurate processing of mail and/or phone communications; coordinating with other departments to resolve inquires.
• Identify and develop processes to improve and streamline operations.
• Maintain thorough working knowledge of phone and computer applications.
• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Maintain confidentiality of those we serve.
• Assumes all other duties and responsibilities as necessary.
• Answers phones.
• Registers patients.
• Performs class registration.
• Supports physician referral.
• Collects data for other departments in regards to throughput and readmission data.

Benefits

• Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits.
• Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees