Customer Service Representative - Supply Chain

Niche Polymer LLC • MD

68d

About The Position

The position involves managing supply chain operations and customer service responsibilities. Key tasks include entering incoming purchase orders (POs) and coordinating with vendors, trucking, and warehouses to ensure smooth logistics operations. The role also requires managing export documentation and acting as a backup for the export team. Additionally, the candidate will be responsible for maintaining accurate shipping documents and ensuring timely communication with customers regarding their orders.

Requirements

• Bachelor’s degree in Supply Chain Management, Business Administration, or related field preferred (or equivalent experience)
• Minimum 3–5 years of experience in supply chain operations, logistics coordination, or customer service within a manufacturing or distribution environment
• Experience working with vendors, carriers, and warehouse operations
• Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP systems or web-based logistics tools (e.g., WebTools, SAP, Business Central, etc.) preferred
• Strong data entry accuracy and attention to detail when processing POs, invoices, and shipping documentation
• Knowledge of domestic and international shipping processes, including export documentation and freight booking
• Excellent written and verbal communication skills for interaction with vendors, customers, and internal teams
• Ability to coordinate multiple priorities such as scheduling, shipping, and customer updates in a fast-paced environment
• Strong follow-up and organizational skills to ensure timely completion of documentation and accurate reporting
• Ability to troubleshoot issues with orders, freight, and documentation while maintaining accuracy and compliance
• Strong analytical mindset to manage freight rates, verify invoices, and identify cost-saving opportunities
• Understanding of freight terms, Incoterms, and export logistics regulations is a plus
• Must be highly dependable, proactive, and capable of working independently or as part of a team
• Flexibility to provide backup support for CSR and export functions as needed

Responsibilities

• Enter Incoming POs and send to vendors
• Coordinate incoming and outgoing loads with trucking and ensure warehouses are kept updated on pickup/shipping dates
• Manage incoming loads and ensure paperwork is correctly compiled, entered in webtools, and sent to accounting for processing
• Work with export team and act as backup for bookings and export documentation
• Setup and coordinate pickup for export loads requiring outside carriers
• Keep export freight rate chart updated and request new quotes as new lanes are requested
• CSR for WCP POs and sending order confirmations as POs are approved
• Keep Niche/IEI incoming and outgoing reports up to date, coordinating with customers and CSR on all loads
• Ensure shipping documents and material certs are sent to customers as loads are shipped
• Enter freight invoices into the system for processing and confirm all information is correct
• Finalize POs as they are received and follow up with warehouses on receiving paperwork
• Backup CSR for Niche as needed

What This Job Offers

• Education Level: Bachelor's degree