Customer Service Representative- Stoughton, MA

Diesel Direct Inc • Stoughton, MA

75d

About The Position

Customer Service Representative main duties will be to oversee their list of assigned house account. The candidate will work closely with their direct manager and Sales Team to develop customer strategies for existing customer retention, profitability management and expanding their portfolio of business with new product sales. The Customers Service Representative is responsible for assuring customer satisfaction of their assigned house accounts. A Customer Service Representative will meet all day to day requirements with in their set customers group. Representatives will have the ability to work and sell to a variety of customers across the country from varying industries with varied needs. Navigating through customer issue(s) by providing a high quality customer service experience to enhance the quality of support delivered by the rest of the organization. Representatives will be provided with comprehensive training and support as well as advancement opportunities.

Requirements

• 3 years’ experience in a customer service or sales based role
• Associates / Bachelor’s degree preferred, relevant experience acceptable
• Excellent written, technical and verbal communication skills
• Ability to juggle multiple tasks simultaneously with limited management oversight

Responsibilities

• Oversee assigned house accounts
• Develop customer strategies for retention and profitability
• Expand portfolio of business with new product sales
• Ensure customer satisfaction for assigned accounts
• Meet day-to-day requirements for customer group
• Provide high-quality customer service experience
• Navigate through customer issues effectively

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees