Customer Service Representative - Stone Resources

Flooring Services • Carrollton, TX

412d

About The Position

The Customer Service Representative at Stone Resources Flooring Services, LLC plays a crucial role in providing exceptional customer service in a fast-paced environment. This position involves working collaboratively within the Customer Service Department to ensure customer satisfaction through efficient communication and order management. The representative will be responsible for entering customer details, responding to inquiries, and assisting with order resolutions while maintaining confidentiality and data accuracy.

Requirements

• 1-3 years of customer service experience preferred
• High School Diploma/GED/College required
• Ability to type 40 WPM preferred
• Excellent communication and interpersonal skills
• Positive attitude and drive to succeed

Responsibilities

• Entering customer details and order specifications (alpha numeric)
• Responding to various communications in a professional and courteous manner
• Updating records for reselections and/or rescheduled installs
• Assisting customers with order resolutions
• Working harmoniously with others to ensure daily expectations are achieved
• Adhering to confidentiality regulations
• Proofreading data and ensuring accuracy

Benefits

• Medical, Dental and Vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time
• Employee appreciation events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED