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The position involves receiving, resolving, and responding to incoming and generating outbound calls, live chat, and walk-in patients for inclusion in the PFS divisions of Community Care (CCD), Institutional Care (ICD), Managed Care (MC), and SharpCare (SC). The role reflects the Mission, Values, and Philosophy of Sharp HealthCare, focusing on responding to all patient and provider billing questions, concerns, and inquiries promptly, courteously, and professionally.