Customer Service Representative (Spanish)

Obvio•San Carlos, CA

About The Position

Each year, more than 7,500 pedestrians are killed by drivers in the U.S.—a number that has increased by 70% over the past decade. Despite growing awareness, most cities still struggle to curb dangerous driving. “Vision Zero” efforts across the country are falling short. Obvio AI exists to change that. We deploy solar-powered, AI-assisted cameras to enforce traffic laws where pedestrians are most vulnerable—automating enforcement in ways that police departments or traditional systems cannot. Our approach has already led to a dramatic reduction in reckless driving and improved safety for pedestrians, drivers, and law enforcement alike. Founded by the team behind Motive’s AI dashcam, Obvio is backed by Bain Capital Ventures and Khosla Ventures. We recently raised a $22M Series A and are working with some of the most forward-thinking cities in the country. With meaningful revenue, a massive market, and strong policy momentum, we’re building the intelligence layer for safer streets globally. Ready to make a real impact with your customer support and accounts receivable skills? Join Obvio—a Silicon Valley startup using AI and Computer Vision to make roads safer for everyone. We’re looking for a Customer Support Representative who’s passionate about helping people and thrives in a collaborative environment. You’ll be the friendly, knowledgeable voice for individuals with questions about traffic tickets, violations, and payments, while also playing a key role in our accounts receivable process.

Requirements

2+ years in customer support or direct consumer communication (not a high-volume call center)
Experience with transactions, accounts receivable, and payment tracking
Excellent verbal and written communication skills
Strong multitasking, organization, and problem-solving abilities
Quick to learn new tools and technologies
Fluent in Spanish (required)
Must be able to work shift from 8am - 5pm

Nice To Haves

Experience with support ticketing systems
Advanced Excel and reporting skills
Background in traffic enforcement, legal, or government sectors

Responsibilities

Be the first point of contact for questions about traffic tickets, violations, and payment options
Deliver clear, compassionate support and de-escalate challenging situations
Accurately track inbound payments (online, cashier’s checks, money orders)
Collaborate with internal teams to resolve complex cases
Maintain detailed records and uphold high standards of data accuracy