Customer Service Representative - Sky Harbor Airport - Seasonal

Enterprise Mobility • Phoenix, AZ

394d • $37,440 - $37,440

About The Position

The Seasonal Customer Service Representative at Sky Harbor Airport will provide exceptional customer service to both internal and external customers, primarily face-to-face. This role involves assisting customers with their rental needs, processing transactions, and ensuring a positive rental experience. The position is seasonal, starting in January 2025 and lasting no more than 150 days, with a pay rate of $18 per hour.

Requirements

• Must be at least 18 years of age
• Must have at least 1 year prior customer service experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must not have interviewed with Enterprise for a customer service position at Sky Harbor in the last 12 months
• Must be willing to accept a seasonal position lasting no more than 150 days starting in January 2025.

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform miscellaneous and backup duties job-related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed