Customer Service Representative - Single Billing Office

McLeod Health • Florence, SC

89d

About The Position

The Customer Service Representative (CSR) will be responsible for receiving incoming calls from patients, insurance companies, and attorneys, providing accurate and satisfactory answers to their queries and concerns in a friendly and professional manner. The CSR will also assist walk-in patients with their queries and concerns, ensuring timely resolution. This role requires the ability to multitask in a fast-paced environment and possess strong analytical skills. The CSR will utilize various communication and resolution methods, including phone, email, internet, and regular mail, to address patient inquiries. Additionally, the CSR must be able to explain payor items such as the interpretation of payment remittances, professional charge processing, and in and out of network benefits. Responsibilities also include processing incoming credit card payments and providing feedback to management regarding widespread issues for quick resolution. Adherence to all Corporate Compliance and HIPAA standards is mandatory, and the CSR will assist with any duties assigned by management.

Requirements

• Knowledge of medical terminology preferred.
• Computer knowledge preferred.
• Strong communication skills, both written and verbal preferred.
• Minimum of a High School Diploma or Equivalent (GED) from an accredited school preferred.

Responsibilities

• Receive incoming calls from patients, insurance companies, and attorneys.
• Provide accurate and satisfactory answers to queries and concerns.
• Assist walk-in patients with their queries and concerns.
• Resolve problems or concerns in a timely manner.
• Multitask on a variety of items in a fast-paced environment.
• Utilize various communication methods including phone, email, internet, and regular mail.
• Explain payor items such as payment remittances and charge processing.
• Process incoming credit card payments.
• Provide feedback to management regarding widespread issues.
• Adhere to Corporate Compliance and HIPAA standards.
• Assist with any duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED