Customer Service Representative - SHP
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Customer Service Representative I - Security Health Plan (SHP) primary responsibility is to ensure positive customer interactions with one major product line (Medicare Advantage or Commercial/Marketplace) of Security Health Plan's members. The individual will interact with members, applicants, providers, and agents via telephone. The Customer Service Representative I - SHP will identify the customer's concern and appropriately research and resolve the inquiry in a timely manner. This is a basic learning phase and will be continually trained and coached to enhance customer service skills. The Customer Service Representative I - SHP will escalate complex issues to a Benefit Specialist.
