Evergreen - Representante de Servicio al Cliente - Ventas

Atento • Caguas, PR

1d

About The Position

ATENTO, is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. We are looking for a Customer Service Representative. What would you do in this role: Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns. Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances. Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service. Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with client’s policy. Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help. Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role.

Requirements

• High school diploma or equivalent required.
• Bilingual English/Spanish
• Minimum of 1-2 years of experience in Customer Service
• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Works on generally routine assignments, occasionally deviating from defined procedures.
• Strong communication and customer relation skills.
• Willingness to continuously learn about new products, systems, and policies.
• Pass computer and typing test assessment.
• Demonstrate skills in courtesy, concern, timely resolution, value creation, and relationship building.

Nice To Haves

• Experience in Sales/Cross sales is preferred but not required.

Responsibilities

• Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns.
• Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances.
• Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.
• Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with client’s policy.
• Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help.
• Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role.

Benefits

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits, including Employee Discount on cell phone services.
• Opportunity for monthly performance incentives and commissions
• Benefits package (Medical Insurance)
• Joining a team and building a positive relationship of teamwork, trust, and excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees