Customer Service Representative - Sales Support

ECHELON SUPPLY AND SERVICE•Town of Salina, NY

1d•Onsite

About The Position

We are seeking a Customer Service Representative (CSR) to join our team in Liverpool, NY. This role is focused on delivering high-quality customer support while partnering closely with Outside Sales Representatives to prepare quotes, manage customer requests, and support sales execution. The CSR plays a key role in ensuring responsiveness, accuracy, and a seamless customer experience across the sales process.

Requirements

High school diploma or equivalent required
Previous customer service, inside sales, or sales support experience preferred
Experience with hydraulic, industrial, or mechanical products strongly preferred
Strong communication, organization, and follow-up skills
Comfortable using computers and business software (ERP/CRM experience a plus)
Detail-oriented with the ability to manage multiple priorities in a fast-paced environment
Team-oriented, dependable, and customer-focused
Willingness to learn products, systems, and industry applications

Responsibilities

Serve as a primary point of contact for customers via phone and email
Support Outside Sales Representatives by preparing quotes, pricing requests, and product availability inquiries
Take and process customer orders accurately and efficiently
Provide product information, technical guidance, and application support as needed
Follow up on quotes, orders, and customer requests to ensure timely resolution and fulfillment
Coordinate internally with operations, warehouse, and purchasing teams to meet customer needs
Maintain accurate customer, order, and pricing information in the system
Investigate and resolve order discrepancies, delivery issues, or billing questions
Develop strong product knowledge to effectively support sales and customer requirements
Contribute to overall branch efficiency and customer satisfaction