Customer Service Representative (Revenue Tax Analyst 1-2)

State of Louisiana • Baton Rouge, LA

397d

About The Position

The Customer Service Representative (Revenue Tax Analyst 1-2) position at the Louisiana Department of Revenue involves providing front-line customer service to taxpayers regarding alcohol and tobacco permits. The role includes processing applications, answering inquiries, and ensuring compliance with state regulations. The ideal candidate will focus on customer service, make accurate judgments, and utilize data effectively to assist taxpayers.

Requirements

• Bachelor's degree or equivalent training in a business or clerical-related curriculum.
• One year of experience in which clerical work was a major duty.
• Ability to serve the needs of customers effectively.
• Ability to form opinions objectively based on relevant information.
• Ability to use relevant data to inform recommendations.

Nice To Haves

• Experience in customer service roles.
• Familiarity with tax regulations and compliance.

Responsibilities

• Correctly processes alcohol and tobacco renewals, solicitors, duplicate permit requests, out-of-business, caterers, adding beer and liquor, vending machines.
• Processes notice of intent applications and posters.
• Reviews new business applications with taxpayers.
• Delivers excellence in customer service to taxpayers at the customer service window.
• Answers taxpayer questions via telephone and email and informs taxpayers on the application process using approved checklists.
• Processes permits according to standards set forth on approved analyst checklists.
• Performs other duties as assigned.

Benefits

• Health insurance coverage.
• Paid holidays.
• Flexible scheduling options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree