Customer Service Representative- Remote
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About The Position
The Customer Service Representative position at J.G. Wentworth offers a dynamic and fast-paced remote work environment, specifically for applicants from Texas and Florida. This role is crucial as it serves as the primary point of contact for clients enrolled in the company's debt resolution program. The representatives are expected to provide quick, confident answers and solutions to clients' inquiries, ensuring a positive customer experience and maintaining high levels of satisfaction and retention. The position emphasizes the importance of building rapport and trust with clients through open and transparent communication, whether via phone or email. In this role, Customer Service Representatives will work as part of the Client Services Team, focusing on delivering exceptional customer service and achieving retention goals. They will be responsible for resolving client questions and concerns promptly and professionally, utilizing the company's CRM system to manage client accounts and document discussions with clarity. Additionally, representatives will assist in reviewing enrollment information to support clients in successfully completing the program and engage in key retention activities throughout the process. Handling escalation calls with courtesy and professionalism is also a critical aspect of the job, as is collaborating with other departments to ensure client success. The ideal candidate will possess a high school diploma or equivalent, with at least one year of customer service experience, preferably in a call center environment. Fluency in Spanish is considered a plus, as is experience in financial services, particularly in banking, personal loans, or credit card sectors. A strong work ethic, positive attitude, and the ability to multitask effectively are essential for success in this role. Proficiency in Microsoft Word, Excel, and Outlook is also required, along with reliable internet speeds to facilitate remote work.
