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As a Customer Service Representative at Stryker Corporation, you will be expected to perform with honesty and integrity, providing a highly responsive and unsurpassed level of customer service. Your role will involve providing phone and email support for inquiries from sales and healthcare professionals, answering incoming requests through a multichannel system, which includes order entry, order status verification, and processing return orders. You will consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, following standardized processes to ensure 100% quality for all orders. Additionally, you will need to understand, interpret, and explain detailed information about processes and procedures, participate in continuous improvement activities/projects, and assist in any additional team or organizational projects as required. Flexibility in responding to new and rapidly changing situations and environments is essential, as is an understanding of how decisions impact customers, markets, and sales representatives. You will also be expected to provide support beyond standard hours as needed if call volume and/or workload require additional time.
