Customer Service Representative (Remote)
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About The Position
As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. You will provide phone and email support for inquiries from sales and healthcare professionals, answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders. You will consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized processes to ensure 100% quality for all orders. Additionally, you will understand, interpret, and explain detailed information of processes and procedures, participate in continuous improvement activities/projects, and assist in any additional team/organizational projects as required. Flexibility in responding to new and rapidly changing situations and environments is essential, as well as demonstrating an understanding of how decisions impact customers, markets, and sales representatives. You will also provide support beyond standard hours as needed if call volume and/or workload require additional time.
