Customer Service Representative (Remote)
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About The Position
As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. You will provide phone and email support for inquiries from sales and healthcare professionals, answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders. You will consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders. Additionally, you will understand, interpret, and explain detailed information of processes and procedures, participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required. You will demonstrate flexibility in responding to new and rapidly changing situations and environment, and provide support beyond standard hours as needed if call volume and/or workload require additional time.
