Customer Service Representative Reliability (On-site, December Start)

Charter Spectrum•Morrisville, NC

59d•Onsite

About The Position

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. As a Customer Service Reliability Rep, you'll provide exceptional customer support by phone, for all of Spectrum's connectivity services including troubleshooting internet, video, and/or voice service issues and handling basic billing inquires and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company. We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you.

Requirements

Education: High school diploma or equivalent
Language: Ability to read, write, speak and understand English
Skills: Manage multiple customer interactions professionally and efficiently
Demonstrated organization, time management, and interpersonal skills
Abilities: Handle multiple tasks
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Nice To Haves

Minimum one year of call center or equivalent experience
Customer service/technical support experience
Call Center Experience
Cable operations and/or telecommunications experience

Responsibilities

Continuously learning and turning that knowledge into customer service wins
Uncovering customer needs, creating solutions, and resolving problems
Making a positive impression on customers through a best-in-class experience
Representing a Fortune 100 company with professionalism and courtesy
Working in an open, friendly environment with a supportive, energetic team

Benefits

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

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