Customer Service (Hourly)

Sherwood Bedding•Orlando, FL

2d•$18•Onsite

About The Position

At Sherwood Bedding, we take every aspect of our business seriously, from the quality of materials in our mattresses to the customer service we provide long after the sale. Being a part of our team means being part of a rapidly growing nationwide organization with plenty of potential for upward mobility. We are looking for a Full-Time Customer Service Representative/Receptionist to join our Walton, KY team. In this role you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Interpersonal skills both in person and over the phone as well as email writing proficiency are very important in this role.

Requirements

Proven work experience as a Receptionist, Front Office Representative, or similar role
Proficiency in Microsoft Office Suite including Excel
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service oriented

Nice To Haves

Bilingual (English Primary/Spanish Secondary) Preferred

Responsibilities

Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen, and forward incoming phone calls
Provide basic and accurate information in person and via phone and email
Maintain office security by following safety procedures and controlling access via the reception desk
Enter customer orders received via email or fax
Assist Director of Manufacturing with daily production scheduling
Print law tags, prepare reports, and distribute same to production floor
Process customer credit/debits following accepted SOPs on a daily basis
Participation in annual Inventory and other projects as assigned
Work closely with corporate accounting and sales to ensure best possible customer service
Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools