Customer Service Representative / Receptionist

PetVet Care Centers•Brandon, FL

84d•$15 - $16

About The Position

PetVet Care Centers' Brandon Equine Medical Center is currently seeking a Customer Service Representative / Receptionist to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview The Customer Service Representative / Receptionist must possess good critical thinking and problem-solving skills, compassion, a positive attitude, follow through and excellent communication and teamwork skills. Multi-tasking and accepting constructive criticism are essential. Punctuality is expected. This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary.

Requirements

Associates Degree
At least 3 years of customer service job-related experience.
Excellent math and writing skills.
Computer skills: Able to use Windows based computer system, email, practice management software (HVMS), word-processing and excel.
Detail oriented and self-motivated.

Nice To Haves

Preferably with equine knowledge base.

Responsibilities

Provide excellent customer service.
Collect payments, post payments, verify invoices.
Financial updates to clients with hospitalized horses. Includes collecting additional deposits as necessary and assist clients with billing questions.
Manage invoicing, monthly collections, and postings of wellness plan.
Communicate with clients regarding unpaid invoices.
End of Day and end of month reporting.
Delinquent collections and write offs.
Answer and triage phone calls.
Schedule confirm appointments along with printing appointment schedules.
Maintain proper client and patient information in practice management software (HVMS).
Assist in paperwork regarding patient care, wellness plans, and financial contracts.
Relay appropriate information to/from clients to doctors and/or management.
Prepare and track samples for shipping.to all labs.
Get approval and submit online pharmacy prescription requests.
Maintain/order office supplies.
Maintain a neat and orderly front office along with ordering and stocking items from Staples account.