Customer Service Representative/Receptionist- Budd Lake Animal Hospital - NJ

Veterinary Innovative Partners•Hackettstown, NJ

13d•$20 - $22

About The Position

Budd Lake Animal Hospital is seeking a dedicated, compassionate, and customer-focused Client Service Representative (CSR) to join our team. As a CSR, you are much more than a receptionist — you are the welcoming face and voice of our hospital and play a vital role in shaping every client’s experience from the moment they walk through our doors or call our practice. Our ideal candidate is warm, professional, highly organized, and comfortable multitasking in a fast-paced veterinary environment while maintaining empathy and attention to detail. Budd Lake Animal Hospital is a trusted, full-service veterinary practice committed to providing high-quality, compassionate care to pets and their families. We pride ourselves on building lasting relationships with our clients, supporting our team, and creating a welcoming environment where both pets and people feel cared for. To learn more about our hospital and team, visit https://buddlakeah.com/ Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care. Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment

Requirements

Friendly, outgoing, and professional with a genuine love for animals and people
Excellent interpersonal and customer service skills
Strong verbal and written communication skills
Able to multitask effectively in a fast-paced setting with frequent interruptions
Highly organized with strong attention to detail
Comfortable using computer systems, including practice management software and Microsoft Office
Empathetic and calm when supporting clients during stressful or emotional situations
Previous experience in customer service or reception is required

Nice To Haves

Experience in a veterinary or healthcare setting is strongly preferred.

Responsibilities

Greet clients and patients warmly and professionally, creating a welcoming and reassuring atmosphere
Answer phone calls, respond to inquiries, and provide accurate information about hospital services, policies, and procedures
Schedule appointments, surgeries, and procedures while maintaining an efficient and well-balanced schedule
Manage client check-ins by verifying patient information, updating records, and collecting required paperwork
Process payments accurately and provide clear invoices and receipts
Coordinate smooth check-out experiences, including scheduling follow-up visits and sharing post-visit or post-operative instructions
Maintain accurate electronic and paper records, including patient files and appointment logs
Perform administrative tasks such as data entry, scanning, filing, and document management
Update and manage client and patient information within the practice management software
Provide basic guidance on preventive care, vaccines, and medications
Assist clients with forms and help explain treatment plans alongside the medical team
Offer empathy and patience to clients who may be anxious or emotional about their pets
Work closely with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow
Assist with coordinating appointments, procedures, and special requests
Support a positive, respectful, and team-oriented work environment