Customer Service Representative - R-105144

Cable One Incorporated • Poplar Bluff, MO

373d • Onsite

About The Position

The Customer Service Representative at Cable One is responsible for addressing the service needs of Sparklight's customers in a professional and efficient manner. This role involves handling high call volumes, assisting customers both over the phone and face-to-face, and ensuring customer satisfaction through effective communication and problem-solving. The position requires a strong understanding of Sparklight's products and services, as well as the ability to accurately process transactions and maintain performance metrics.

Requirements

• High school diploma or GED; or one to three months related experience in a customer service environment; or equivalent combination of education and experience.
• Excellent oral and written communication skills.
• Strong data entry and computer skills.
• Ability to operate office equipment (copiers, phones, computers, etc.).
• Efficient and accurate handling of money.
• Ability to learn and stay informed of products and services offered by Sparklight.

Nice To Haves

• Experience in a fast-paced customer service environment.
• Familiarity with billing systems and customer service software.

Responsibilities

• Handle high in-bound call volume covering a full range of customer service inquiries.
• Respond to inbound customer calls and assist customers face-to-face in the front office as needed.
• Provide customers with a clear understanding of charges, prorates, billing cycles, payment methods, and customer equipment.
• Correct errors or discrepancies on customer billings as necessary.
• Process customer transactions and respond to inquiries in a responsive, timely, and accurate manner.
• Enter account information into the billing system with a high degree of accuracy.
• Participate in ongoing training to increase skill level and productivity.
• Maintain and sustain all CSR performance expectations related to Quality Assurance and scorecard metrics.
• Maintain working knowledge of all Sparklight products, services, and their features.
• Work with customers to achieve satisfaction by meeting their needs with Sparklight products and services.
• Apply sales and service skills/techniques during all interactions with customers.

Benefits

• Medical, dental, and vision plans starting on the first day.
• Life insurance for self, spouse, and children.
• Paid time off including vacation, holiday, and personal/sick days.
• 401(k) with 100% company match after 1 year of service, up to 5% of eligible compensation.
• Group Legal plan with Identity Theft Protection.
• Mileage reimbursement if applicable.
• Tuition reimbursement up to $5,250 in the first year.
• Annual community support to various organizations across the U.S.
• Associate recognition and awards programs.
• Advancement opportunities.
• Collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED