Customer Service Representative - PM
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About The Position
As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high-volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities: Assisting residents in person or over the phone in a well-mannered and professional way, handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience, completing resident welcome calls and emails to help ensure a seamless move-in experience, assisting in processing Public Housing Agency applications and communicating with the Housing Authority, performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations, and reviewing and working through all action items on applicable task list.
