Customer Service Representative - Patient Registration

R1 RCM

1d • Onsite

About The Position

R1 is a leading provider of technology-driven solutions that enhance the patient experience and financial performance for hospitals, health systems, and medical groups. The company combines the expertise of a global workforce with advanced technology, including analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the initial point of contact for patients checking into the hospital. This role involves guiding patients through the registration process, confidently answering their questions, and compassionately gathering accurate information in a fast-paced environment. You will build trust with patients during potentially stressful times. No prior healthcare background is required, as R1 provides comprehensive training, making this role an excellent starting point for a healthcare career. This position offers the opportunity to make a real difference by providing support and reassurance to patients, learn foundational healthcare knowledge from insurance basics to hospital workflows, and thrive in a dynamic environment that balances accuracy with compassion while working alongside clinical and emergency staff. R1 fosters a supportive team environment, investing in professional growth with a team and leadership dedicated to your success.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• competitive benefits package

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees