Customer Service Representative - Patient Registration

R1 • Baltimore, MD

17h • Onsite

About The Position

R1 is a leading provider of technology-driven solutions that enhance the patient experience and financial performance of hospitals, health systems, and medical groups. The company combines the deep expertise of a global workforce of revenue cycle professionals with an advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the first point of contact for patients checking into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence, clarity, and compassion, and gathering accurate information quickly in a fast-paced environment. You will build trust with patients during potentially stressful times. No prior healthcare background is required, as R1 provides comprehensive training, making this role a fantastic launchpad for a growing healthcare career. The position offers the opportunity to make a real difference by providing support and reassurance to patients, learn foundational healthcare knowledge from insurance basics to hospital workflows, and work in a dynamic environment alongside clinicians and emergency staff. R1 fosters a supportive team environment, investing in professional growth and providing a team and leadership that supports success.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees