Customer Service Representative - Patient Registration
About The Position
R1 is a leading provider of technology-driven solutions that enhance the patient experience and financial performance for healthcare organizations. This role is for a Customer Service Representative in Patient Registration at Ascension St. Elizabeth Hospital, where you will be the initial point of contact for patients checking into the hospital. The position involves assisting patients through the registration process, answering questions with clarity and compassion, and accurately gathering information in a fast-paced environment. You will build trust with patients during potentially stressful times. No prior healthcare background is required, as comprehensive training will be provided, making this a launchpad for a healthcare career. The role offers the opportunity to make a real difference by providing support and reassurance to patients, learn healthcare fundamentals from insurance to hospital workflows, and thrive in a dynamic environment balancing accuracy with compassion while working alongside clinical and emergency staff. R1 fosters a supportive team environment invested in professional growth.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience
Responsibilities
- Help patients navigate the registration process
- Answer questions with confidence, clarity, and compassion
- Gather accurate information quickly in a fast-paced environment
- Build trust with patients during moments when they may be scared, confused, or overwhelmed
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
