Customer Service Representative - Patient Registration
About The Position
R1 is a leading provider of technology-driven solutions that enhance the patient experience and financial performance for hospitals, health systems, and medical groups. The company combines a global workforce of revenue cycle professionals with an advanced technology platform featuring analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the initial point of contact for patients checking into the hospital. This role involves assisting patients through the registration process, confidently answering questions, gathering accurate information in a fast-paced setting, and building trust with patients who may be anxious or overwhelmed. No prior healthcare experience is required, as R1 provides comprehensive training, making this a strong entry point for a healthcare career. The position offers the opportunity to make a significant difference in patients' lives, learn foundational healthcare knowledge, thrive in a dynamic environment, and be part of a supportive team dedicated to professional growth.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
