Customer Service Representative - Patient Registration

R1 RCM•Baltimore, MD

1d•$16 - $23•Onsite

About The Position

R1 is a leader in transforming how hospitals and health systems support patients with cutting-edge technology, automation, and compassionate human care. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when checking into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence and compassion, and gathering accurate information quickly in a fast-paced environment. You will build trust with patients during potentially stressful moments. No prior healthcare background is required, as R1 provides comprehensive training, making this role a fantastic launchpad for a growing healthcare career. The position offers the opportunity to make a real difference, learn healthcare from the ground up, and thrive in a fast-paced, supportive team environment.

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

Medical or healthcare experience

Responsibilities

Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients during moments when they may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training!)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time