Customer Service Representative - Patient Registration

R1 • Indianapolis, IN

2d • Onsite

About The Position

Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join R1, the industry leader in transforming how hospitals and health systems support patients with cutting-edge technology, automation, and compassionate human care. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You’ll: Help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast-paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed. No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career. You’ll love this job because you can make a real difference, learning healthcare from the ground up in a fast-paced, never boring environment with a supportive team. Patients lean on you for support and reassurance, and you'll gain valuable knowledge and skills for long-term career growth. You'll balance accuracy with compassion while working alongside clinicians and emergency staff, surrounded by teammates and leaders invested in your professional journey.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees