Customer Service Representative - Patient Registration

R1 RCM • Chicago, IL

20h • Onsite

About The Position

R1 is seeking a Customer Service Representative in Patient Registration to be the first point of contact for patients checking into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence and compassion, and gathering accurate information in a fast-paced environment. The representative will build trust with patients during potentially stressful times. No prior healthcare background is required as R1 provides comprehensive training, making this a launchpad for a healthcare career. The position offers the opportunity to make a real difference by providing support and reassurance to patients, learn healthcare fundamentals from insurance basics to hospital workflows, and thrive in a dynamic environment balancing computer work, phone calls, and in-person interactions alongside clinical and emergency staff. R1 is invested in professional growth and provides a supportive team environment.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• opportunity to constantly learn
• collaborate across groups
• explore new paths for your career
• competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees