Customer Service Representative - Patient Registration

R1•Elk Grove, IL

2d•Onsite

About The Position

As a Customer Service Representative in Patient Registration at R1, you will be the first friendly face patients meet when they check into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence, clarity, and compassion, and gathering accurate information quickly in a fast-paced environment. You will build trust with patients during moments when they may be scared, confused, or overwhelmed. No healthcare background is required as R1 provides training, and this role serves as a launchpad for a growing healthcare career. The position is mission-driven, blending advanced technology with real-world service to create exceptional patient experiences, and offers a supportive team environment where professional journey and success are invested in. You will be part of a team that constantly learns, collaborates across groups, and explores new career paths, contributing meaningfully to the communities served.

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

Medical or healthcare experience (but not required!)

Responsibilities

Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients during moments when they may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training!)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time