Customer Service Representative - Patient Registration

R1 RCM • Panama City Beach, FL

1d • Onsite

About The Position

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. They combine a global workforce of revenue cycle professionals with an advanced technology platform, including analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the first point of contact for patients checking into the hospital, assisting them with the registration process, answering questions, gathering accurate information, and building trust during potentially stressful times. No prior healthcare background is required as R1 provides comprehensive training, making this role a launchpad for a healthcare career. The company fosters a supportive team environment, encourages continuous learning, collaboration, and offers opportunities for career growth. R1 is committed to equal employment opportunity and providing a workplace free from harassment, and is a leader in healthcare revenue management, partnering with over 1,000 providers globally.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• Opportunity to make a real difference for patients
• Gain valuable knowledge and skills in healthcare
• Fast-paced, dynamic work environment
• Supportive team environment
• Competitive benefits package
• Opportunity to constantly learn
• Opportunity to collaborate across groups
• Opportunity to explore new paths for your career
• Chance to contribute, think boldly and create meaningful work
• Giving back to the community

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees