Customer Service Representative - Patient Registration

R1•Elk Grove, IL

2d•Onsite

About The Position

R1 is an industry leader in transforming how hospitals and health systems support patients with cutting-edge technology, automation, and compassionate human care. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence, clarity, and compassion, gathering accurate information quickly in a fast-paced environment, and building trust with patients during potentially stressful moments. No prior healthcare background is required, as R1 provides comprehensive training, making this role a fantastic launchpad for a growing healthcare career. You will make a real difference by providing support and reassurance to patients, learning healthcare from the ground up, including insurance basics and hospital workflows. The position is fast-paced, involving interactions across computer systems, phone calls, and in-person, requiring a balance of accuracy and compassion while working alongside clinicians and emergency staff. You will be part of a supportive team environment, with teammates and leaders invested in your professional journey.

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

Medical or healthcare experience

Responsibilities

Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients during moments when they may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training!)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time